FAQ

A food safety supervisor will add an onsite level of protection for day-to-day food safety, as they have the experience and expertise relevant to the licensable food business and are able to supervise and give directions about food safety to persons in the food business.

Additionally, the presence of a food safety supervisor at the food business is important for being contactable by both local government and persons who handle food in the food business.

By visiting our website www.foodsafety.edu.au you can view all the details of the courses we provide.

The NSW Food Authority have 3 new topics that have become part of the Food Safety Supervisor certification. This includes training in three key focus areas – cleaning and sanitising, safe egg handling and allergen management.

The NSW Food Authority also has a requirement for a certificate to be issued in the New South Wales Food Authority format. As an approved provider we are supplied with 'blank' certificates which are completed with student details and recorded by the NSW Food Authority).

The Food Safety Supervisor certificate is issued by 'an approved Registered Training Organisation (RTO)' in addition to the Statement of Attainment after successful completion of the training requirements.

A FSS certificate states that the person it is issued to is qualified to be a Food Safety Supervisor. We, the RTO will issue the Food Safety Supervisor certificates and cannot charge more than $30 for it, as approved by the NSW Food Authority. The FSS certificate is valid for five years from the date of issue.

It is a legal requirement that all businesses (even those who do not need to notify their FSS) keep a copy of their FSS certificate on the premises and produce it for inspection on request by an authorised officer.

For more information go to the NSW Food Authority website www.foodauthority.nsw.gov.au.

Please note. There is an additional cost of $30.00 (NSW Food Authority fee) payable for the NSW Food Authority certificate plus $10.00 for Registered Post and handling.

Unfortunately are unable to recommend a specific business where you can have the Supervisor Validation forms witnessed.

We suggest contacting sporting clubs, pubs, restaurants, cafes, bakeries, etc. We would also recommend contacting a place of previous employment within the hospitality industry if that option is available to you.

Safe Food Handling Course:  $49.00
Food Handler’s Certificate Course:  $79.00
Food Safety Supervisor Course (Non-NSW Residents):  $159.00
Food Safety Supervisor Course (NSW Residents):  $199
Food Safety Supervisor Re-certification for NSW Residents: $119
Annual Refresher for Food Safety Supervisors: $69

In order to access this course you need to ensure that you have the Adobe Flash Player plugin installed on your computer. If you are unsure or you need to download the plugin, please click here to proceed to the Adobe website.

Other System Requirements
In order to complete this online course you will need the following installed on your computer:

  • An internet connection
  • Speakers
  • A printer/scanner

There are mandated requirements in the evidence guide of the Unit of Competence regarding context of and specific resources for assessment. The training package requirements for the practical assessment are for the use of real products, materials and equipment.

These requirements are across the board for all industries. They apply to all methods of training delivery including on-line. Anyone completing this course anywhere in Australia must adhere to this.

To finalise your assessment you must complete the Supervisor Validations downloaded from the course site.

For your information...

BELOW IS AN EXTRACT FROM THE UNIT OF COMPETENCE:

"Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

• direct observation of the candidate carrying out work tasks that involve following hygiene procedures

• oral and written questions about hygiene principles and practices, policies and procedures

• oral or written questions to assess knowledge of food hygiene legislative requirements

• case studies to assess ability to react to a range of incidents where hygiene hazards exist

• review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate".

You can change your name and other details by logging into your account and going to "Settings" and then selecting "Edit Profile".

If for some reason your changes are not being displayed you can send us a support request and we will make the changes for you.

Once you have registered yourself as a student and selected a course, you can navigate to http://elearning.foodsafety.edu.au

From here click the "Login" tab at the top right corner of the screen. Once you have entered your username and password you are able to start learning.

You may use either Visa, MasterCard or PayPal to make payment for any of our courses.

Payment solutions are provided by Paypal - the most secure way to make payments over the internet. PayPal will email you a receipt for your records once you have completed payment.

You download your Statement of Attainment from the course site on successful completion.

  1. Log in using your original username and password.
  2. Scroll to the bottom of the course page and you will see the heading Download your Statement of Attainment.
  3. Choose the certificate you require, (ie. Hospitality, Retail, etc)
  4. Click on the link to open it and download it. You can then save and print it.

Additionally, if you are a NSW resident you be mailed your NSW Food Authority certificate.

This could be because the email has been flagged as Spam or Junk mail. Have a look at those folders first and see if it has been sent there.

If not, send us a support request to be manually confirmed into the course.

There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:

  • Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly
  • Are cookies enabled on your browser?

However, if you can't determine the reason, please send us a support request and we will fix the issue for you asap.

Your enrolment will stay current for a period of 12 months. If you require your enrolment to be re-activated after 12 months or more, a re-activation fee of $25 + GST will be applicable.

When you pay for the course using PayPal a confirmation email and receipt will be sent to you.

If for some reason that email has not been sent you can always send us a support request and we will send you an invoice for your records.

Once you have achieved 100% for all quizzes and submitted any required practical assessments, please allow up to 2 business days for processing. Your Statement of Attainment will then be available for you to download from the course page.

NSW Food Authority Certificates will be posted to you within 2-7 business days of processing your application, following successful completion of the course. Please Note: Any unclaimed certificates that have been returned to us by Australia Post are available to be re-sent to you however a processing fee of $16.50 will apply.

Don't worry. All you need to do is send us a support request with your name, which course you are enrolled in and your login details. We will reactivate your account - this will let you get back to completing your course.

Please note: If you require your enrolment to be re-activated after 12 or more months, a re-activation fee of $25 + GST is applicable.

If you are having trouble completing the quiz and need assistance, please send us a request for course support.

Before attempting the quiz again, it is best to make sure you are completely comfortable with the presentation. You may view lessons as many times as you need to.

  1. On the course page under the heading ‘Navigation’ on the right hand side of the page click ‘Current Course’ then the course code eg. ‘FSA04’ then ‘Participants’ and then click on your name.
  2. On the next page click the tab ‘Edit profile’ in the User Details box.
  3. Make necessary changes AND
  4. Once changes are made, scroll down and click the ‘Update profile’ button.

The Statement of Attainment is provided in PDF format. To view it you will need either Adobe Acrobat or Adobe Reader installed on your computer. Adobe Reader is free of charge, click here to proceed to the Adobe website.

You also need to check you have completed all components of the course and achieved a grade of 100%.

If you are still having trouble downloading the Statement of Attainment you can always send us a support request.

If you've forgotten your password you can click the 'Forgotten your username or password?' link on the course log in page located at http://elearning.foodsafety.edu.au/login/. You will need to provide either your username or email address and a new password will be emailed to you.

Welcome to the Food Safety Australia Support Centre.  Here you can access frequently asked questions, read about known issues, and request support if you are still experiencing problems.

Looking for help?

If you're having problems or need to find the answer to a question please check our Frequently Asked Questions pages before submitting a request to see if we already have an answer for you.

We encourage you try to help yourself while trying to provide as much assistance as we can, we provide help resources because usually it's a faster way to get the answer you may be looking for.

If you're unable to find the right answers in our support  forums you can always ask our support team by submitting a support request.

If you do need to phone us for any reason PLEASE NOTE:

Office hours: Mon-Fri,
9.00am – 5.00pm EST

Contact: Tony Cassimaty
Manager: Ladtan Pty Ltd t/a
Food Safety Australia

Food Safety Australia
PO Box 426,
SAMFORD QLD 4520

Phone: (07) 3289 1347

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