BEFORE YOUR COURSE
A food safety supervisor will add an onsite level of protection for day-to-day food safety, as they have the experience and expertise relevant to the licensable food business and are able to supervise and give directions about food safety to persons in the food business.
Additionally, the presence of a food safety supervisor at the food business is important for being contactable by both local government and persons who handle food in the food business.
The NSW Food Authority have 3 new topics that have become part of the Food Safety Supervisor certification. This includes training in three key focus areas – cleaning and sanitising, safe egg handling and allergen management.
The NSW Food Authority also has a requirement for a certificate to be issued in the New South Wales Food Authority format. As an approved provider we are supplied with 'blank' certificates which are completed with student details and recorded by the NSW Food Authority.
The Food Safety Supervisor certificate is issued by 'an approved Registered Training Organisation (RTO)' in addition to the Statement of Attainment after successful completion of the training requirements.
A FSS certificate states that the person it is issued to is qualified to be a Food Safety Supervisor. We, the RTO will issue the Food Safety Supervisor certificates and cannot charge more than $30 for it, as approved by the NSW Food Authority. The FSS certificate is valid for five years from the date of issue.
It is a legal requirement that all businesses (even those who do not need to notify their FSS) keep a copy of their FSS certificate on the premises and produce it for inspection on request by an authorised officer.
For more information go to the NSW Food Authority website www.foodauthority.nsw.gov.au.
Please note. There is an additional cost of $30.00 (NSW Food Authority fee) payable for the NSW Food Authority certificate.
Unfortunately are unable to recommend a specific business where you can have the Workplace Observation forms witnessed.
We suggest contacting sporting clubs, pubs, restaurants, cafes, bakeries, etc. Many charity organizations also offer fully operational kitchens. We would also recommend contacting a place of previous employment within the hospitality industry if that option is available to you.
Safe Food Handling Course: $49.00
Food Handler’s Certificate Course: $79.00
Food Safety Supervisor Course (Non-NSW Residents): $159.00
Food Safety Supervisor Course (NSW Residents): $199
Food Safety Supervisor Re-certification for NSW Residents: $119
Annual Refresher for Food Safety Supervisors: $69
This varies depending on your skill level, your previous experience and your level of computer literacy.
The Food Safety Supervisor course is an online course and will normally be completed in 6 to 8 hours.
With the NSW Food Safety Supervisor course, the online component of this course will normally be completed in 6 to 8 hours also. As well as the factors mentioned above, the time needed will also depend on whether you are currently working in the industry with immediate easy access to a commercial food preparation area which is required for the practical component of the course.
The Food Handlers Certificate Course will normally be completed in 4 to 6 hours and
the Safe Food Handling course will normally be completed in 2 to 4 hours.
In order to access your course you need to ensure that you have the Adobe Flash Player plugin installed on your computer. If you are unsure or you need to download the plugin, please click here to proceed to the Adobe website.
Other System Requirements
In order to complete your online course you will need the following installed on your computer:
- An Internet connection
- A printer/scanner
Yes, you can undertake supplementary courses offered by higher education and non-higher education providers that may be required for employment, or to develop a hobby or special interest to contribute and enrich your time in Australia.
Food Safety Australia is able to offer these courses to overseas students without registering them on CRICOS:
SITXFSA001 Use hygienic practices for food safety
SITXFSA002 Participate in safe food handling practices
This means overseas students are able to enrol into the Hospitality food sector versions of the Food Safety Supervisor and Food Handlers Certificate courses.
No, this is a non-accredited course.
COMPLETING YOUR COURSE
Once you have registered yourself as a student and selected a course, you can navigate to http://elearning.foodsafety.edu.au
From here click the "Login" tab at the top right corner of the screen. Once you have entered your username and password you are able to start learning.
You may use either Visa or MasterCard through PayPal or Stripe to make payment for any of our courses.
Payment solutions are provided by PayPal and Stripe - the most secure ways to make payments over the internet. You will receive emailed copies of your receipt after your purchase.
We also offer Afterpay.
You download your Statement of Attainment from the course site on successful completion.
- Log in using your original username and password.
- Scroll to the bottom of the course page and you will see the heading Download your Statement of Attainment.
- Click on the link to open it and download it. You can then save and print it.
Additionally, if you are a NSW resident you will be mailed your NSW Food Authority certificate.
This could be because the email has been flagged as Spam or Junk mail. Have a look at those folders first and see if it has been sent there.
Another common reason, is that an email address was typed incorrectly upon registration.
Please send us a support request if you need assistance.
There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:
- Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly
- Are cookies enabled on your browser?
However, if you can't determine the reason, please send us a support request and we will fix the issue for you as soon as possible.
You can save your progress at any time during the course, you do not need to complete it in one session. The course is broken up into a series of modules, each covering a separate topic with each module consisting of a presentation and a quiz. You may view the presentations at your own pace and as many times as you wish. If you leave during a presentation you have the option of resuming where you left off. You may also save the questions you have completed for each without submitting them if you wish to complete the quiz at a later time.
Food Safety Australia understands that there can be some frustration for learners, at this time, due to the assessment requirements to be observed in a workplace undertaking certain tasks, relevant to your unit of study.
Unfortunately, the requirement for workplace organisation is not negotiable by Food Safety Australia, as it is a requirement all Registered Training Organisations to obtain Performance Evidence (evidence collected by or on behalf of the learner) that demonstrates competency undertaking the skills associated with the unit of study.
The skills that need to be demonstrated are contained within the nationally recognised statement of attainment and are also found (using less technical language) in the Workplace Observation report that is requested of all our learners.
Obviously a face to face delivery in a simulated workplace would overcome this issue, but as you will be aware lockdown provisions largely extend into face to face delivery postponements and suspensions also.
Food Safety Australia have carefully reviewed the accredited requirements and are able to make the following adjustment;
- Learners may approach previous workplaces and obtain Workplace Observation report that pre-dates the training enrolment by up to 12 months.
- Your observer will need to meet the requirements of the Workplace Observer and MUST be informed that they will be contacted by Food Safety Australia to verify the information provided.
Should any learner to wait until their lockdown is over to complete this task, Food Safety Australia will extend your enrolment post, at no cost.
Food Safety Australia apologise for any inconvenience, however the authenticity of any successful completion by your learners is paramount, both for you and also our other students and associated industry employers.
AFTER YOUR COURSE
Once you have achieved 100% for all quizzes and submitted any required practical assessments, please allow up to 2 business days for processing. Your Statement of Attainment will then be available for you to download from the course page. You can access as many copies as you like within the 12 months of your enrolment period.
NSW Food Authority Certificates will be posted to you within 2-7 business days following successful completion of the course. Australia Post is now taking up to 10 days, sometimes longer, to deliver. Please Note: Any unclaimed certificates that have been returned to us by Australia Post are available to be re-sent to you, however a processing fee of $27.50 inc.GST will apply.
Don't worry. All you need to do is send us a support request with your name, date of birth, email address, USI number and which course you are enrolled in. We will reactivate your account (providing it has not been more than 12 months since you enrolled). You can then log in and get back to completing your course.
You are allowed 3 attempts of our courses,
Your enrolment in the course will remain active for a period of 12 months. After this time you will no longer be able to access the course. Re-activation after this time will incur a fee of $25 + GST.
If you are having trouble completing the quiz and need assistance, please send us a request for course support.
Before attempting the quiz again, it is best to make sure you are completely comfortable with the presentation. You may view lessons as many times as you need to.
- On the course page under the heading ‘Navigation’ on the right hand side of the page click ‘Current Course’ then the course code eg. ‘Food Handlers Certificate' then ‘Participants’ and then click on your name.
- On the next page click the tab ‘Edit profile’ in the User Details box.
- Make necessary changes AND
- Once changes are made, scroll down and click the ‘Update profile’
The Statement of Attainment is provided in PDF format. To view it you will need either Adobe Acrobat or Adobe Reader installed on your computer. Adobe Reader is free of charge, click here to proceed to the Adobe website.
You also need to check you have completed all components of the course and achieved a grade of 100%.
If you are still having trouble downloading the Statement of Attainment you can always send us a support request.
If you've forgotten your password you can click the 'Forgotten your username or password?' link on the course log in page located at http://elearning.foodsafety.edu.au/login/. You will need to provide either your username or email address and a new password will be emailed to you.
Your online course portal will stay active for a period of 12 months. During this time you have unlimited access and support from Food Safety Australia. After 12 months this portal is closed and you will no longer be able to access the course.
Re-activation after this time will incur a fee of $25 + GST.
No problems. We will email you another copy if your enrolment is still active (within 12 months of your enrolment date).
Re-issue fees after 12 months of your date of enrolment:
- Up to 3 years after date of enrolment $27.50 inc.GST
- After 3 years of date of enrolment $55 inc.GST
Please email firstname.lastname@example.org or use the Support Centre on our website to request an invoice for this service. Please include your full name, email address and order number.
WHICH FOOD SECTOR DOES MY BUSINESS FALL INTO?
Looking for help?
Welcome to the Food Safety Australia Support Centre. Here you can access frequently asked questions, read about known issues, and request support if you are still experiencing problems.
If you're having problems or need to find the answer to a question please check our Frequently Asked Questions pages before submitting a request to see if we already have an answer for you.
We encourage you try to help yourself while trying to provide as much assistance as we can, we provide help resources because usually it's a faster way to get the answer you may be looking for.
If you're unable to find the right answers in our support forums you can always ask our support team by submitting a support request.
If you do need to phone us
Office hours: Monday - Friday
9.00am – 4.00pm AEST (Qld)